Refund Policy

Our general rule

Because a paid plan gives you immediate access to AI usage that costs us money, payments for a plan that has been activated are non-refundable, including for time or allowance you didn't use.

When we do refund

After review, we will refund you or add the value as credit to your account if:

• you paid twice for the same plan (a duplicate payment);
• the payment failed or was taken but didn't reach us correctly; or
• we could not activate the plan you paid for.

How to ask

Contact support within 7 days of the payment at support@aifevo.com or through Help & support in the app. Include:

• the email address of your AiFevo account;
• the payment method (eSewa, Khalti or bank), date, amount and transaction ID; and
• a screenshot of the payment, and what went wrong.

We review each request by hand and tell you the outcome by email. Approved refunds are sent back through the original method where possible; the time it takes to arrive depends on your wallet or bank.

What's not covered

• Changing your mind after a plan is active, or not using it.
• Accounts suspended for breaking our Terms or Acceptable Use Policy.
• Requests made more than 7 days after the payment.
• Disagreement with an AI answer or picture (AI can make mistakes; see our AI Disclaimer).

Your legal rights

Nothing in this policy limits any rights you have under the consumer laws of Nepal.